Homepage Musei Vaticani

For any technical questions about the web site please contact us at the email address written at the end of the page.

FAQ
  • Q. Does the online reservation allow you to skip the line?
    A. Yes, the online reservation allows you to skip the line of entrance to the Museum.
  • Q. Is it possible to obtain a refund of the tickets bought online?
    A. No, it is not possible.
  • Q. After having booked an admission ticket online, is it possible to take part in a guided tour?
    A. Yes, it is possible (if there is availability). Please contact the e-mail address written at the end of this page
  • Q. I have followed the booking procedure but I haven't received the voucher, what can I do?
    A. If yout haven't received the voucher check if you have received by email the payment confirmation with your Order Number, then click onto "Voucher resending", in the menu on the left, by inserting in the appropriate fields.
  • Q. Does the admission ticket to the Vatican Museums grant access to the Sistine Chapel?
    R. Yes. The Sistine Chapel is included in the admission ticket for the Vatican Museums.
  • Q. Does the admission ticket for the Vatican Museums include Saint Peter's Basilica?
    R. No. Saint Peter's Basilica is not included in the admission ticket. Admission to the Basilica is free of charge and it is not possible to reserve the entrance.
  • Q. Is it possible to change the date and time of the reservation?
    A. Yes, it is possible to make the change by clicking onto "Change of Reservation - Date and Time", in the menu on the left, by inserting in the appropriate fields.
  • Q. Is it possible to change the names of the participants?
    A. Yes, it is possible to make the change by clicking onto "Change of Reservation - Participants", in the menu on the left, by inserting in the appropriate fields.
  • Q. Is it possible to increase the number of participants?
    A. No, it is only possible to change the date and time, according to the availability. In this specific case, you have to make another reservation.
  • Q. Is it necessary to present any document in order to access to the Vatican Museums?
    A. Yes, the Voucher you got by email (you can present hard copy or soft copy of the voucher) together with a valid identification document must be presented at the entrance of the Vatican Museums.
  • Q. May I book a ticket for other people than me?
    A. Yes, of course. Correctly specifying participants' names is mandatory, the names won't be displayed in the voucher itself: they are stored in our information systems to allow verification by museum's staff.
  • Q. Do I need to register myself before doing a reservation?
    A. No, you don't. If you need to book a visit the registration is not required.
  • Q. Is it possible to book reduced tickets?
    A. Yes, it is possible for children between 6 and 18 years of age and students up to 25 years of age with a student identity document to be shown on the day of the visit.
  • Q. Do I have to pay tickets if there are children under 6 years of age in my group?
    A. No, you don't, they can enter for free with your group.
  • Q. Do I have to inform you if in my group there are children under 6 years of age?
    A. No, you don't. They can enter with your group, unless specifically requested.
  • Q. At the end of the Guided Tour is it possible to remain inside the Museums with my ticket?
    A. Yes. The ticket enables admission to the Museums after the tour. If your tour includes Saint Peter's Basilica, your tour ends in the Basilica, and therefore it is not possible to return to the Museums with the same ticket.
  • Q. If I buy a Guided Tour for the Vatican Gardens, is it possible to see the Vatican Museums with the same ticket?
    A. Yes, but you have to visit the Museums on your own (without a guide).
  • Q. If I buy a Guided Tour for the Vatican Museums, is it possible to see the Vatican Gardens with the same ticket?
    A. No, it isn't possible. You can see the Gardens only with a Guided Tour.
  • Q. Is it possible to have a reduced ticket for people over 65 years of age?
    A. No, it is not possible. They have to purchase a full fare ticket.
  • Q. Can disabled visitors book free tickets online?
    A. No, it is not possible. Free tickets for disabled visitors and for accompanying persons are issued, on presentation of documents testifying disability, at the Special Permits' Desk, or Reception, situated in the entrance hall to the Vatican Museums.
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